Shipping

We ship worldwide from our atelier in Guizhou, China.

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WHEN WE SHIP

Each piece is hand-finished before it leaves our atelier.
Most orders ship within 3 business days.

For made-to-order pieces, please allow 1–3 weeks for completion before shipping. Made-to-order timelines are noted on each product page.

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WHERE WE SHIP

We ship to most countries worldwide via DHL Express and equivalent fully tracked services.

Estimated delivery times after dispatch:

▪ United States 5–12 business days
▪ Canada 5–12 business days
▪ United Kingdom 4–12 business days
▪ European Union 5–12 business days
▪ Australia & New Zealand 4–14 business days
▪ Japan & South Korea 3–7 business days
▪ Singapore & Hong Kong 3–7 business days
▪ Rest of Asia 4–8 business days
▪ Middle East 7–14 business days
▪ Rest of world 10–20 business days

Express shipping is available at checkout.

Estimated express delivery times after dispatch:

▪ United States 3–5 business days
▪ Europe 2–4 business days
▪ Rest of Asia 2–3 business days

If your country isn't listed or isn't appearing at checkout, write to us at support@atelierazuree.com.

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SHIPPING COSTS

▪ Standard shipping $12 flat rate
▪ Free shipping on orders over $150
▪ Express shipping available at checkout

All shipping is fully tracked and insured.

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DUTIES & TAXES

Duties and taxes are calculated and collected at checkout where applicable.

This means any applicable import duties or VAT will be shown before you complete your order.

We package each piece with a truthful customs declaration and do not undervalue shipments.

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TRACKING

You'll receive a tracking number by email within 2–3 business days of placing your order.

If you haven't received tracking information after 4 business days, write to support@atelierazuree.com and we'll look into it.

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DELAYS

Most orders arrive within the estimated window. Occasionally, customs processing or local courier issues may add 1–3 days.

If your order is more than 7 days late, please contact us and we'll help track it down.

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PACKAGING

Each piece is wrapped in a linen pouch and placed in a recyclable box. Gift wrapping is available at checkout for $5.

We don't use plastic packaging.

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QUESTIONS?

For anything shipping-related, write to:
support@atelierazuree.com

We reply within one business day.